Item: Guru
Rating: 10
Author: Verified User

Overall Satisfaction with Guru

Use Cases and Deployment Scope

We use Guru as a one stop shop for all information. Whatever we need related to operations and management. It is also a knowledgebase for our customers specific needs that we can access on the fly.

Pros and Cons

Pros

easily locate information
repository for everything related to company
a way to communicate with colleagues

Cons

make favorite cards easier- easy to add/remove organize and access
show me features that might be useful based on my usage
again with the favorites-I should be able to remove a favorite card without opening the card

Return on Investment

It has decreased the amount spent on customer service calls by at least 50 %

I use the ask Guru feature more than anything. It makes it so easy to access the information I need for my day to day activities. It saves time by having access to frequently used information that I do not have to ask about. And if I ask a supervisor 9 times out of 10 they send a Guru card with the answer.

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Likelihood to Recommend

I like the rapid access of information specifically when I get a customer service call from a customer and I need to know company specifications. Guru makes that process easy. For me, Guru is least appropriate when it comes to AI. Do not see the benefit of AI in Guru, maybe I need the benefits shown to me.

Comments

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Guru or don't, there is no try.