Great Interface but not robust enough for larger companies (30+)
December 09, 2018

Great Interface but not robust enough for larger companies (30+)

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We have used Gusto for our payroll for several years now and it's been pretty good so far. It provides an easy way to run a non-complicated payroll (great for startups < 20 people) and has an attractive UI/UX.


  • Nice UI/UX, at least for the desktop (though not so great for viewing paystubs on mobile).
  • Relatively inexpensive, especially compared to more robust solutions like ADP.
  • Easy to set up and run if you don't have a complicated payroll (great for teams < 20 people).


  • Although the payroll works well, HR Tools and benefits are lacking. Platforms like GoCo, BambooHR, etc have much more features and customizability.
  • Not well-suited for larger teams or complicated payroll schedules. Although I wish we could use Gusto for payroll longer, we may have to switch soon to something that's not as 'pretty' but that has the ability to run more complicated payrolls.
  • Pay stubs never seem to render correctly on phone. I've tried it with 2 different iPhones on different browsers but for some reason part of the paystuff is always cut off and can't be seen. Looks fine on the desktop website, though.
  • I wouldn't say we've necessarily seen an ROI, as running payroll is just one of those necessary evils of running a small business.
ADP Workforce Now, Paylocity are both better at more complicated payrolls, but at the expense of the overall look and experience.
Gusto is well suited as a payroll system for small companies (2 - 20ish team members, 50 or so tops). It's a great product for people who care about great design and want to give their employees an easy to use payroll experience.

Gusto Feature Ratings

Pay calculation
Support for external payroll vendors
Benefit plan administration
Direct deposit files
Not Rated
Salary revision and increment management
Reimbursement management


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