Payroll service and HR rolled into one!
June 01, 2022

Payroll service and HR rolled into one!

Jennifer Remnet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Gusto

At my practice, I help other companies set up and use Gusto for their payroll and Human Resource needs. This has been a great solution for time tracking and job costing for my clients to keep track of hours worked and for which jobs/departments. Gusto also handles paying taxes/compliance to the proper authorities so that my client doesn't have to. This offers peace of mind.
  • Comprehensive Human Resources Center available
  • Amazing hiring and onboarding tools
  • Support team that is on the ball!
  • A few limits with Quickbooks integration
  • Ease of use
  • Price point
  • Job Tracking
  • This has been a great add-on package for me as a bookkeeper to offer to my clients.

Do you think Gusto delivers good value for the price?


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Did implementation of Gusto go as expected?


Would you buy Gusto again?


The price point is right and comparable to other payroll companies. Definite ease of use for clients once set up has been completed. This is a perfect choice of software for contractors with job tracking features. We love being able to track job costs based on this. Also, being able to track 1099 contractors as well as employees though Gusto is a selling feature!

Gusto Feature Ratings

Pay calculation
Direct deposit files

Gusto Support

Gusto has been on the ball with their support! Besides having chat windows available during use, they have an extensive video catalog with walkthroughs for many subjects. If I ever have a question, it's great to know that between the videos, website, and customer chat, I'll always get the answer.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We have not needed premium support at this time.
I was onboarding a client and needed an answer immediately that the chat rep was not able to get an immediate answer for. I was able to call my onboarding rep and she was able to calm my nerves and get me the information that I needed. It is great to know that their team is available for times like these.