Gusto Review
July 02, 2024

Gusto Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

At our office we mainly use Gusto for payroll, time tracking and PTO requests. Before using Gusto, we would just use Quickbooks for those three things, but it was never super straightforward and information would often get a bit cluttered. Having the pages very clearly broken up and laid out has really helped keep track of our employees time, not related to billable time.
We also utilize their documents feature, where we can view and sign off on updates to the employee handbook. The most fun feature we use it for is sending birthday wishes to colleagues.

Pros

  • PTO Requests
  • Time tracking
  • Tracking pay and benefits

Cons

  • The site often lags/freezes
  • Employees can't edit PTO requests after submitting them
  • For a while the PTO feature wasn't working...this seems to be fixed but was very frustrating at the time
  • I do feel like it's been more efficient way of tracking time
  • My boss has said it's saved him a lot of time when running payroll when compared to Quickbooks
I gave Gusto's overall usability a 10/10 because the different pages are very well broken out and labeled into different categories. The time tracking feature is very straight forward as is the time off page. The documents page is also very well organized and it is easy to keep track of and download any personal documents. Finally, I appreciate the ability to see the different revisions to our employee manual all outline on one page.
Quickbooks is a very simple platform with not a lot of features and it is difficult to organize logged hours between billable, non-billable and PTO. I appreciate how Gusto gives a very simple breakdown of hours worked each day/week and PTO. Gusto is a much more effective way to run payroll and get paid through.

Do you think Gusto delivers good value for the price?

Not sure

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?

Yes

Gusto has been great for keeping track of time on the clock and PTO time. Gusto has not been useful for billable time vs non-billable time and for keeping track of additional tasks my employer may compensate me for such as billing mileage that I drove in my own personal car.

Gusto Feature Ratings

Pay calculation
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
5

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