Mostly positive experience
August 05, 2024

Mostly positive experience

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We use Gusto to administer employee benefits and payroll. I log into Gusto to review my paycheck, and select my options for how I receive it. I also log into Gusto to choose my health care benefits once a year, and review my benefits throughout the year. I regularly log into Gusto to request and review the time off I have available.

Pros

  • Gusto does a great job of letting me know when to expect my next paycheck
  • Gusto provides a good breakdown of how much time I have off, my past requests for time off, and for which categories.
  • Gusto breaks down my paycheck and the various deductions very clearly in my paystubs.

Cons

  • When qualified life events occur during a benefit year and an employee is allowed to add or remove a dependent, Gusto could be more clear in the options for changing your actual benefits. For example, when I removed a dependent, Gusto asked me to select a new health benefit plan when I couldn't actually change the plan.
  • There have been several times where I've submitted claims for reimbursement for multiple services from my FSA that Gusto has denied, even though the claims are eligible. The explanation provided by Gusto wasn't clear. When I later submitted individual claims for each service, Gusto approved them. Gusto could be more clear about how to best submit claims.
  • I'm not sure about the ROI Gusto has had on my company's objectives because I don't work in operations. But I can say that Gusto in part determines the health care plans that are available to our company.
I think Gusto's overall usability in terms of user experience design is good. The interface is simple and easy for me to understand. But I think the options available for people to choose from aren't always thought out and don't necessarily reflect the actual options that are available, or instructions people should follow to get the results they're looking for.
I haven't used or evaluated any other products like Gusto.

Do you think Gusto delivers good value for the price?

Not sure

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?

Yes

I would highly recommend Gusto to colleagues in scenarios where they need a system to streamline the process of handling payroll. I would also highly recommend Gusto to colleagues in scenarios where they need a system to track, receive and make requests for time off. I don't love Gusto as a platform for choosing or changing health benefits. But I don't recall better options, either.

Gusto Feature Ratings

Payroll Management
8.0
Pay calculation
10
Benefit plan administration
4
Direct deposit files
10
Salary revision and increment management
8

Comments

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