Gusto a good option for small companies
October 04, 2024

Gusto a good option for small companies

Roger Wolgemuth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We are a small softer development company with people in project management, coding, and customer support roles. Our product offers a combination of electronic device use tracking, automated timesheet creation, and efficiency and productivity coaching. We use Gusto to manage all of our payroll and benefits needs and the portal allows us to view and manage these in one place.

Pros

  • centralized location for payroll and benefits
  • convenient online web access as well as an app
  • generally timely and competent service

Cons

  • it has sometimes taken a while for benefits enrollment to get processed correctly
  • I'd love to see a predictive display of the next paycheck
  • service in general is good, but there have been occasional hiccups for various components of the feature suite - there is room for improvement there in keeping everything optimally efficient.
  • The reasonable price for services keeps our overhead down
  • The generally good management of services keeps employees happy and improves morale
  • The convenience of centralized management saves us time
The site is well designed and organized. Most of the elements like payroll and benefits are straightforward to find and there is good access to detail. Most actions for the various services can be done pretty easily right on the site, which is very helpful and convenient. The only complaint is that once in a while there a problem can arise in the processing of service changes.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

It seems well suited to the needs of a company like ours - small scale and in search of an affordable yet reliable and feature rich service. I have been impressed with the breadth of services Gusto can manage - payroll, benefits, income forecasting, etc., all for a reasonable price.

Gusto Feature Ratings

Payroll Management
7.6
Pay calculation
5
Benefit plan administration
3
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

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