great fit for single nonprofit employee
May 02, 2025
great fit for single nonprofit employee
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gusto
Payroll for a small nonprofit organization that would make booking doable in-house at an affordable rate.
Pros
- simple reporting and user interface
- providing chat access to customer support
- easy to follow reporting
Cons
- sharing of customer service notes
- more orientation materials like short videos included in onboarding
- check in call periodically once onboarded, similar to sales calls after showing interest
- save time on running payroll w/ auto pay
- save time on reporting
- save money with benefits more suited to our needs versus the pricey superservice that we had prior
Gusto is more approachable with a less corporate, more personalized feel. When we started, it was helpful for Paychex to be a one-stop shop where they offered a ton of add on services we hadn't thought of but found useful. Now that we are better able to navigate our needs, Gusto makes a ton more sense and offers the affordability. Paychex was also a revolving door of dedicated contacts but didn't feel much more accessible than reaching out to Gusto and reaching knowledgable folks reasonably quickly.
Do you think Gusto delivers good value for the price?
Yes
Are you happy with Gusto's feature set?
Yes
Did Gusto live up to sales and marketing promises?
Yes
Did implementation of Gusto go as expected?
No
Would you buy Gusto again?
Yes
Comments
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