One-stop Help Desk Solution
HappyFox is used as our main IT ticket system as well as our fleet services. It is currently used from an admin side in IT and Fleet …
HappyFox Help Desk
HappyFox Help Desk
HappyFox Help Desk
Starting at $29 per user/per month
View PricingOverview
What is HappyFox Help Desk?
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides...
Read moreRecent Reviews
Popular Features
View all 13 features- Organize and prioritize service tickets (5)10.0100%
- Ticket creation and submission (5)10.0100%
- Ticket response (5)9.696%
Video Reviews
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Pricing
View all pricingMighty
$29
Cloud
per user/per month
Fantastic
$49
Cloud
per user/per month
Enterprise
$69
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Meet the New HappyFox Help Desk Software
02:26
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HappyFox Help Desk?
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.
HappyFox Help Desk Video
HappyFox is ridiculously easy, powerfully simple customer support and ticket management software.
Visit www.happyfox.com for more information.
HappyFox Help Desk Competitors
HappyFox Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.
Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Ticket creation and submission highest, with a score of 10.
The most common users of HappyFox Help Desk are from Mid-sized Companies (51-1,000 employees).
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August 25, 2021
One-stop Help Desk Solution
- N-able MSP Manager (formerly Solarwinds MSP Manager) and Zendesk Support Suite
HappyFox delivered a more cost effective solution and asset management had no limit. The main problem I saw with the various other services I demoed, was the up charges. The pricing seems manageable until you see that they charge for every 100 or so of this and 100 of that. HappyFox is truly a one-stop shop for us.
July 28, 2021
Complete Customer Support from HappyFox
- ClickHelp and Help Scout
HappyFox has a customer tracking gadget or capacity, which acts as a feedback and survey solution. The classification of complaints is another feature that HappyFox embraces. The escalation management has been a suitable experience for HappyFox. Calls and live chat are the immediate communication features that HappyFox deployed, and they are extensively helping us.
April 24, 2021
Great ticket system with lots of customization, and great for multi-department collaboration
HappyFox Help Desk has more functionality than SupportBee and is better IMO if you have multiple departments working on a single ticket. The SupportBee interface in some ways was simpler, but it also just had way fewer functions. There's a lot of stuff with smart rules you can do in HappyFox Help Desk. Feels like the sky's the limit. It also tracks "time spent on tickets" which can be very useful for management purposes.
April 30, 2019
Tickets with Happy Fox
Mojo was an okay ticket system but it was difficult to track. You also couldn’t consolidate between messages very well, which would leave you with long threads to deal with and waste time. With Mojo, it suited our needs for a time but as the company grew, it became clear we needed a more robust ticket system to work efficiently.
November 06, 2018
Happy Customer - HappyFox
June 17, 2014
An Absolutely Stellar Easy To Use Help Desk Software
HappyFox's only true competitor of those listed above was Zendesk. Mojo and Spiceworks each had major letdowns. Mojo was not as intuitive and lacked the ability to customize and trigger things. Spiceworks was limited to windows as far as client use. Both of these options cost less money (Spiceworks is free) but just couldn't compete on ease of use and features.
HappyFox won out on price compared to Zendesk while being more feature rich in the areas we needed. Smart Rules has allowed us to basically run our help desk through emails alone. There are plenty of features in both Zendesk and HappyFox that we simply don't need or use, so it's hard to which has the upper hand in overall feature set. For us, HappyFox came out on top with its easy to use device agnostic platform with a huge emphasis on email.
HappyFox won out on price compared to Zendesk while being more feature rich in the areas we needed. Smart Rules has allowed us to basically run our help desk through emails alone. There are plenty of features in both Zendesk and HappyFox that we simply don't need or use, so it's hard to which has the upper hand in overall feature set. For us, HappyFox came out on top with its easy to use device agnostic platform with a huge emphasis on email.