HappyFox Help Desk

HappyFox Help Desk

Score 9.0 out of 10
HappyFox Help Desk

Overview

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides...
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Recent Reviews

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Popular Features

View all 13 features
  • Organize and prioritize service tickets (5)
    10.0
    100%
  • Ticket creation and submission (5)
    10.0
    100%
  • Ticket response (5)
    9.6
    96%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of HappyFox Help Desk, and make your voice heard!

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Pricing

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Mighty

$29

Cloud
per user/per month

Fantastic

$49

Cloud
per user/per month

Enterprise

$69

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Meet the New HappyFox Help Desk Software
02:26
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

9.6Avg 8.2

Self Help Community

Features that allow customers to self-service for support issues.

9.1Avg 8.1

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

9.2Avg 8.1
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Product Details

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

HappyFox Help Desk Video

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Visit www.happyfox.com for more information.

HappyFox Help Desk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

Desk.com, Freshdesk, and Zendesk Support Suite are common alternatives for HappyFox Help Desk.

Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Ticket creation and submission highest, with a score of 10.

The most common users of HappyFox Help Desk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (12)

Attribute Ratings

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Honestly, if there is a need for tracking anything from IT and service to maintenance scheduling, they have a solution. I have been beyond pleased with the system and the automation that you can set up. You can customize the tickets themselves, replies, and even round robin assigning. For a smaller team I wouldn't recommend the best bundle, but they also offer more striped down versions that are more cost effective.
Score 10 out of 10
Vetted Review
Verified User
HappyFox will file your complaints, and provide feedback immediately. Further, there is call management, a feature that allows direct call dialing. Network monitoring is another benefit you will encounter with HappyFox. Instant and responsive live chat is also a feature incorporated in HappyFox. Issues are easily raised and they can swiftly be tracked.
Score 9 out of 10
Vetted Review
Verified User
If you need to have one ticket that goes through multiple departments, this is great as you can just reassign to the next department once you're done with your part, and so on.

If you need to set up automatic tagging where it says "This client = priority" or "this word = goes to Bob", etc. - those functions are very helpful.

If you want to have MULTIPLE departments with their own ticketing system, this is great.

Less appropriate if you want suuuuuper simple, easy interface and are really just doing a ticketing system for one single department.
Sarah Gelber | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Happy Fox works well in companies that want a full look at all of their tickets in one place. It may be better suited to smaller companies who can check or double check their tickets and have the time to spare. For bigger companies, I think there are better, more robust solutions.
November 06, 2018

Happy Customer - HappyFox

Hammad Bin Idrees | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The dashboard is outwardly charming and is very adaptable. On the off chance that you want to, you can also adjust its format and shading. You can also deal with things, for example, IP address and email servers. Its top to bottom detailing and examination capacity is accompanied by engaging visual design. A key component is HappyFox's capacity to coordinate with different applications, including your site and email records to add even more functionality. However, this requires more specialized knowledge and could involve extra effort. Administration coordination is bolstered directly or through Zapier, an administration joining structure.
Lee Howley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The biggest factor in my selection of this product was how our techs wanted to use a Help Desk. Everyone was already accustomed to email because that's how everything was done in the past. More than that, people often responded to inquiries on their phones via email. I needed a help desk software that could be used almost entirely by email. After demoing HappyFox, I knew I had found what I was looking for.

Tickets, based on what department they are for, arrive in the appropriate tech's inbox. Techs can respond and HappyFox will forward their reply to the customer. All conversations are logged on the site so that they can be reviewed later, by us or the customer. With Smart Rules we could begin to get creative and open up even more options to allowing our techs to work solely through email. For example our managers have the ability to assign tickets to employees purely through email based on the text they enter. We also have the ability to respond to an email and close it. This speeds up resolution times by allowing everything to be handled through email. For everything else the web interface is a breeze to use.
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