Item: Harvest
Rating: 8
Author: Verified User

Overall Satisfaction with Harvest

Use Cases and Deployment Scope

We used Harvest to time track hours for our customer success team. Both engineers and customer success managers used it. We found it helpful and a non-arduous way to time track (since time tracking can be the absolute worst!). Harvest is an enjoyable time tracking experience, and we'd recommend it again.

Pros and Cons

Pros

Easy of use
Intuitive
Integrates into other apps easily

Cons

At the time, it didn't integrate into Slack, but now it does.
Would be nice to integrate into Salesforce, not sure if it does this.

Return on Investment

ROI: tracking for employee time
Good for reporting time tracking to customers
Easy for cross team reporting

Alternatives Considered

I didn't investigate others.

Support Rating

I didn't use support, but I've heard good things about Harvest's support.

Key Insights

Do you think Harvest delivers good value for the price?

Yes

Are you happy with Harvest's feature set?

Yes

Did Harvest live up to sales and marketing promises?

Yes

Did implementation of Harvest go as expected?

Yes

Would you buy Harvest again?

Yes

Other Software Used

Okta Workforce Identity, Paycom, Jira Software, Atlassian Confluence

Likelihood to Recommend

Well suited for cross-team time tracking, including engineers and customer success managers, who do very different tasks during the day. It also integrates well with Slack, which was helpful for managers in mid-level management reporting to higher-ups. Introducing it to the team was relatively painless and suffered less too.

Comments

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Great Product for Cross Team Time tracking