HCSS... a rockstar in the field!
February 15, 2020

HCSS... a rockstar in the field!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • HeavyBid
  • HeavyJob
  • HCSS Dispatcher

Overall Satisfaction with HCSS

HCSS is mainly used by our production/operations department with HCSS Heavy Job and HCSS Dispatcher and our estimating department with Heavy Bid. It is a great tool in the field for capturing progress quantities and daily time cards. It has been extremely easy to use in the field which has, in turn, made it very easy to adopt by many as it takes little effort to master.
  • HCSS support is amazing. Call any time and you will speak to someone in Texas.
  • Daily snapshots of what happened are easily documented and can reported on.
  • HCSS is very expensive and can be hard to justify at times.
  • The biggest ROI for us was the ease of adoption by field personnel.
I was not part of the team that looked at other potential products at the time of purchase of HCSS.
The HCSS support structure is truly topnotch. Any time we have an issue and give them a call they are right on it. Between the response time to the time, the problem or situation is fixed, in most cases, it is usually the same day. They are great at helping you with the problem but also take the time to explain the problem, why it happened, and what the correction is/needs to be.

HCSS Feature Ratings

Photo documentation
Jobsite reports
Collaboration & approvals
Mobile app