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A Heap review for objective based thinkers.
March 09, 2021

A Heap review for objective based thinkers.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

Heap is being used to evaluate clicks and funnels so that we can make more informed product decisions. It is being used by a department. It solves the problem of obtaining data that is more objective than testimonial data.
  • Heap allows you create tracking information by using your actual site.
  • Heap allows you to save a link to a graph/study of what you are interested in. This is important because I can make a spreadsheet of all possible clicks and flows through the site and jump right into a chart review.
  • Heap has a training program that is very useful.
  • Heap 101 has some mistakes. Perform the tasks section and you will discover it.
  • Paring to mobile devices is a painful experience.
  • Very pricey.
  • This is still being evaluated. I cannot provide an informed response.
UI is great. Narrowing down the question I want is challenging. I can say what I want, everyone around me understand exactly what data I need, but then trying to figure out how to get the filter to equal what I am saying - we all have this challenge.
The load time is great, the response is very smooth. Good job.
Full story offers the same and more for less cost. But we like having both. It allows different team member to be comfortable with 'their' tools and we use both tools to check and verify the same questions.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

No

It is very pricey and they do not provide videos of your user's behaviors. For the price I would expect more hands-on help. Maybe they do provide this. I am still evaluating and will likely ask for more hands-on help.

I do not want to use the 'support' ticketing system until I know the product inside and out. At the moment I usually have several independent questions at a time and I do not want to send a support ticket in for each questions or play ping pong emails clarifying my question to the support person.