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Heap works well for our multi-web site platform
March 20, 2021

Heap works well for our multi-web site platform

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

Heap allows the marketing and product organization to see where customers are going on our website. They track the activity, how many leads are coming to our website, and how many of the leads are filling out forms and engaging on our platform.

It helps correlate the different types of leads with the web activity.
  • Provide the data directly in our database.
  • Fairly easy to understand the schema.
  • Cost effective.
  • Depending on the tracking, the schema changes.
  • Would like to get more frequent data exports from them.
  • This helps us correlate the types of leads with their web activity.
  • We spend a fair amount on ad spend and want to ensure that cost is making a positive return.
There is a easy to use UI and also having the data dropped into our database is an extra plus, so we don't need to figure out API's.
So far the performance has been good.
I've used Google Analytics at two other places and I've used it successfully as well. I find getting information out of Heap is easier than getting data out of GA.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Google Analytics 360 (formerly Google Analytics Premium)
Heap seems to be well suited if you have one or multiple web sites and want to track the sessions, clicks, and pages visited.