A hassle free, fast and great product analytics software
September 05, 2021

A hassle free, fast and great product analytics software

Bella Castilla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Heap

Heap is a platform that provides digital experience to users who struggle in different types of digital journeys so that their products and marketing teams are aware of the ways to make the most influential and impactful changes in their digital platforms. This product has improved our customer service by mentioning all the users who find it difficult to make amendments in their whole experience.
  • From the time we have been using this we have become much more confident in analysis of data.
  • Analyzing the front-end in the event data is a great feature.
  • Moreover, the way the event data gets automatically captured is also a great advantage.
  • The software is known for its services in Web Analytics and Product Analytics.
  • On the other hand, I think that the tool should have a better onboarding experience because it's currently not up to the mark.
  • There is currently quite a steep learning curve which also needs to be improved and made better because users are not too happy with steep learning curves.
  • I sometimes felt that data governance plays an integral role in the functionality of the tool because without it everything just becomes so noisy so I think that this should also be looked into consideration.
  • We have been using this product as Product Analytics Software. There are so many useful features in the software like event visualizer, reporting and dashboards, heap connect and much more.
  • There is an inbuilt feature in the application which is the user behavior tracking which also makes the Product Analytics much smoother and easier.
  • Its price is good.
This software provides users the leverage to add any custom data fields which can be added to different types of events. Also, the tool has the capability to track click events prior to even when we haven’t given them a look.
This platform is giving better services. is incredible in terms of usage because it is so simple and easy to use. Moreover, there are so many different, unique and innovative features that the whole user experience just amps up at an instant. Also, the support team is super professional and passionate plus they are always there whenever I need them due to which I really like the platform as well.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

I would like to say that this platform is great and incredible. If you are not too sure about where to invest in your Product Analytics then I think you have stopped at the right place because this will cater to all of your requirements in a very good way. In the case of already having good analytic software, I would still recommend you to use this software because this software is a very useful tool for backing up all of your front-end data.