Fantastic software to help you improve your user experience.
September 02, 2021

Fantastic software to help you improve your user experience.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

Heap is great at giving you a really well-rounded, analytics view of how your users are interacting with your website. If you are trying to figure how visitors go through your website, set up A-B testing, etc. this is a very helpful tool. And the data you get from Heap is applicable to multiple parts of your product. You can use it to improve the workflow of your users, improve product design, and create better marketing funnels for your leads. It's great at identifying drop-off areas and helps you focus on them to retain users.
  • It is really good at auto capturing events, that automation reduces your workload a lot.
  • It is really simple to create and export reports.
  • Detailed dashboard that includes everything you would need at a glance.
  • Our Development Team found the API really simple to use as well.
  • There is a learning curve. If you are using this for the first time, it will take some getting used to. It can overwhelm you with data.
  • It has significantly improved our A-B testing..
  • We have been able to use to improve both our product design and our marketing funnels for new users.
  • It is also really good at fixing user "drop off" issues on your website.

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If you have a SaaS or use your website to market to your users, then I would generally say you need a tool like Heap to optimize how your software and website performs for your users. And their pricing means even small businesses can get started for free. If you are serious about improving the flow of your consumers across your platform and capturing meaningful data of their behavior then you can absolutely use Heap.