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Heap–Tricky to Get Working, Powerful Once You Do
September 26, 2021

Heap–Tricky to Get Working, Powerful Once You Do

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Startup

Overall Satisfaction with Heap

We use Heap for a number of important conversion funnel reports and aggregate metrics for marketing attribution. It is used across the entire team and performs vital functions for product management, customer experience, and overall business metrics.
  • Customizable filters and grouping
  • Easy ad-hoc analysis
  • Configuration for SPAs
  • Cross-domain integration is difficult
  • More data visualization options
  • Improved member conversion
  • Improved product purchase conversion
  • Exposing issues with engagement metrics

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

No

Would you buy Heap again?

No

I believe Heap is well-suited to a company that has a partial or fully dedicated human resource for its setup, configuration, and maintenance. Even then, it is hard to rely on it compared to server-side or in-house data due to several discrepancies we have faced with the API. If you don't have a person to own the product, it is very hard to keep things running smoothly.