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Still Learning the Tool but Find It to Be a Little Difficult!
September 26, 2021

Still Learning the Tool but Find It to Be a Little Difficult!

Trish Weitemier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

The primary use is for user engagement and behavior. I am looking at [the] number and timing of user logins for each of our customers. I am also looking at their behaviors in the app holistically. We use this information to determine which customers may need more training and support throughout their season with us.
  • Data visualization
  • Organization of dashboards
  • Simplicity
  • Overviews of audience
  • Data aggregation
  • Easier to share information across teams
  • Ability to create PDF reports for leadership
We still use FullStory. I like to watch the actual sessions and user behavior in the recordings. FullStory also seems to be more simplistic and easy to use.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

No

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

No

FullStory, Sisense for Cloud Data Teams (formerly Periscope Data)
Perhaps I am not as educated on the tool as I should be but I am struggling in how to create useful reports. I need user behavior to roll up to a specific customer, and getting that data to aggregate is not very easy. I would like to have an easier way to create PDF reports to deliver to stakeholders.