Heap is a decent product that would benefit from UX improvements
March 19, 2022
Heap is a decent product that would benefit from UX improvements
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Heap
We use Heap to track conversions and another call to action for users across a range of different platforms on the site.
- Data organization - it's very easy for things to get lost
- Copy and pasting reports
- Templates
- Making it easy to save and duplicate reports
- Making it easy to share without having to make it "public"
- Making it easier to organize existing reports
- Not sure - this is not an area of business I engage with
It took several months, as the user interface was not intuitive to me and I encountered several technical difficulties (dashboards weren't loading, visualizer was crashing)
Do you think Heap delivers good value for the price?
Not sure
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
No