Heap is a decent product that would benefit from UX improvements
March 19, 2022

Heap is a decent product that would benefit from UX improvements

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

We use Heap to track conversions and another call to action for users across a range of different platforms on the site.

Pros

  • Data organization - it's very easy for things to get lost
  • Copy and pasting reports
  • Templates

Cons

  • Making it easy to save and duplicate reports
  • Making it easy to share without having to make it "public"
  • Making it easier to organize existing reports
  • Not sure - this is not an area of business I engage with

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

No

- Heap is well suited for well-defined funnels/conversion metrics, where everyone understands what the events mean. - Heap is not well suited when there are funnel results that require confidence intervals as a decision rule

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