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Limited usage due to limited imagination and understanding of Heap
March 20, 2022

Limited usage due to limited imagination and understanding of Heap

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

Heap is used for: Troubleshooting Validating user session / actions Analytics for bug events
  • Tracking user usage (step by step)
  • Tracking user device information
  • Ease of use, once you tried out 1 or 2 queries
  • It was a little overwhelming to start using Heap
  • The update speed sometimes are a bit slow (i.e. we know user have done a session but it does not show up till an hour + later)
  • Building charts was a little hard to get used to in the beginning
  • The real impact so far has been helping us reproduce bugs without asking our users directly
  • We can use heap to understand how wide spread the issues are
  • We used Heap to monitor success after a big feature deployment

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Well suited: Trying to figure out what did the users do prior to producing bugs Less appropriate: Hard to figure out user usage path on a higher-level scale (i.e. out of all our users, where did everyone go after login, how many branched out to different pages, where? How many dropped out and where, after how long?