Heap is a no-brainer for literally *any* company who wants to truly understand how their users interact with their software product
March 20, 2022

Heap is a no-brainer for literally *any* company who wants to truly understand how their users interact with their software product

Gregory Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Growth

Overall Satisfaction with Heap

We use Heap to better understand how our users are actually interacting with the products we built. We leveraged Heap across many product offerings to get REAL insights into user behavior, down to each individual click and event from every single user, without having to code any of that upfront. The best part about the auto capture is that it's retroactive, meaning that from the day you install Heap, you capture everything.
  • INCREDIBLY easy implementation
  • Easy to use for both technical and non-technical people
  • Requires close to zero ongoing engineering support
  • Automatically captures all event data by default without requiring upfront coded definitions
  • I believe some of the analysis types in Heap could be better explained to new users
  • Increased user engagement with our products
  • Helped demonstrate to management the value of data-driven software decision making
Heap's autocapture functionality, event visualizer, and overall ease of use/implementation makes it a non-comparison.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Heap is, hands down, the best web analytics product I've ever used. I couldn't be a bigger fan. I've brought Heap to five different companies at this point, and it's had an incredible impact on each one of them. The auto capture essentially eliminates the need to spend valuable engineering time defining analytics events, and the event visualizer makes it possible for someone with zero technical ability to jump in and define events on their own.