Best analytics tool in market for data driven companies. So easy to use!
August 01, 2022

Best analytics tool in market for data driven companies. So easy to use!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

We use Heap for most of our analytic needs. Particularly love the automated tracking of events that happens for mobile apps. It solves the problem of wanting a new type of report to be created and having to wait n number of days after the report is created to see the trends. It's so nice to be able to go in, grab the pre-tracked actions, define them and stick them in a dashboard, with months and years of trends ready to look at. We use Heap to measure revenue, feature performance, conversion funnels, etc.
  • Automated tracking of events for basic user actions
  • Providing a quick way to create dashboards
  • Provide automated graph selections to choose from for each report
  • A/B tests
  • A way to look at multiple contexts in one consolidated report for countries operating in different regions
  • I sometimes have issues with finding the matching events for certain taps
As I mentioned before, Heap has been by far the most user-friendly tool out there to easily get tracking events defined, and quickly create intuitive reports and dashboards. It doesn't require a lot of engineering effort once the tool is set up. It provides so many quick ways to customize the dashboards.

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I really like the automated event tracking. Also, the ease with which you can connect a device, and see the live events coming in, trap them, and define them. And love creating reports and dashboards. Generating reports and dashboards is so much easier compared to any other tracking tool out there. Our company has used so many different ones, like GA360, Mixpanel, Adobe, and Splunk, and this is the most user-friendly portal there is.