Heap Review
Updated August 01, 2022

Heap Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Heap

Helps us understands the usage of our website better.
  • Tracking number of users coming on specific pages
  • Dividing users into different segments
  • Understand the user journey of customers on the website
  • Adding functionality where we can automate definition creation
  • Creating more lectures which would help users already existing functionality
  • Some more ways to audit multiple definitions at once
  • Understand effects of product changes on customer engagement
  • Increase website transparency
They both are different products.

Do you think Heap delivers good value for the price?

Not sure

Are you happy with Heap's feature set?


Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?


It is well suited to understand how long and which part of the website is being used the most.

Using Heap

5 - Product Analyst
2 - Both are from different domains.
  • Helping the senior leadership translate their ideas into numbers
  • Being able to see who are our visitors
  • Creating definitions that help reach the lowest level of granularity
  • By using the data to create VIZs
  • By implementing machine learning models in creating definitions

Using Heap

Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
  • Adding event definitions
  • Adding data into Database
  • Tracking the live activities to create defination
  • Doing new analysis
It is easy-to-use software and I find the live tool to be the handiest. Additionally, the heap engine is always storing the data even for the actions that are not defined which makes it the best. There are a few limitations while analyzing the data in heap, but we can get the data in databases easily.