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Great product
October 19, 2022

Great product

Kieran Fox | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

Heap helps us understand user behaviour and we use it to define and develop solutions
  • Product analytics
  • User behaviour analysis
  • Quant data
  • Added features
Retrospective analysis after setting up events is the key feature

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

User demographic analysis. Integration with Salesforce to see the user demographics data from the platform alongside Heap data
Instant event setup with retrospective data so we can see historic actions not just future
No session recording yet but think they are working on this so it may come in the future