Best Tool to capture User Activity | TrustRadius

Overall Satisfaction with Heap

Use Cases and Deployment Scope

Heap has also allowed us to see user funnels and behavioral trends. Heap gives us the ability to distinguish different users based on the actions they conduct within our application. While utilizing the tool, from operations to product to business stakeholders, have a real-time pulse on how features are being used by end users, which helps them identify spots of friction and prioritize projects.

Pros and Cons

Pros

With the help of Heap, we are able able to monitor client and patient activity.
Heap can help you make better marketing decisions every day.
It assists marketers in developing their data literacy.

Cons

should provide data on the UI that is more in-depth.
Measurement can also be challenging because heaps are often prone to data loss.

Alternatives Considered

Twilio Segment

NA

Key Insights

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Other Software Used

Looker, Twilio, CleverTap

Likelihood to Recommend

Using this to capture the events within a particular time period is more beneficial.

Comments

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