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Heap Product analytics
December 03, 2022

Heap Product analytics

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Growth

Overall Satisfaction with Heap

We are using Heap to track and analyze user interactions on the product and determine adoption, usage and other funnel related statistics. There were many undefined events in the past for which we are now able to view the historical data easily, on the spot! It is also very helpful in building the entire funnel and journey of all the users and segment them into multiple buckets
  • Very easy to build quick dashboards for analysis- just a matter of minutes
  • Events can be tracked in near real-time ,without any latency
  • High support for self-serve with deep level of documentation
  • Intuitive platform with quick learning; no formal training needed for user adoption
  • Mobile version is suboptimal without flutter support
  • Graph analysis is very basic and sometimes calls for csv download for detailed analysis
  • Initial event and platform configurations are too detailed and clumsy
Heap is better then Pendo and Amplitude. Compared to Amplitude, Heap is cheaper and easier to analyze and use. Configurations might be cumbersome but in the long run, users find it very seamless and easy. Compared to Pendo, Heap offers much superior analytics, event configuration, deep data insights and analysis and easier dashboards.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

No

Would you buy Heap again?

Yes

Heap is very well suited for analysing and tracking user behaviour across tech apps- more so mobile apps. It is extremely useful for deep diving into engagement metrics, user journeys, user funnels and segmentation and understanding A/B test metrics for your product apps. The service is real-time and responsive. However, it is not well suited for basic application who need just high level analysis and it can be daunting in the beginning to set up tracking on the platform.