Internal and external document sharing tool
October 30, 2019

Internal and external document sharing tool

Mauricio Belmonte Mireles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Highspot

We use Highspot all over the company to have a place where we can find documents about our products, use cases, sales guides, client-facing documents. It gives the associated metrics like the number of times a document is used or shared. You can also see if a document has been read by a prospect.
  • It is very good for sharing information with customers and track if the client has already seen it.
  • It works really great for being updated with the company information and always have the latest version of any document.
  • Gives insightful metrics of both your client/prospect and your team.
  • When you share the same link to many persons, you can not know who opened the document.
  • They could give information about our other colleagues so we have a view of how others are using the best tools.
  • With the same shareable link, you can be able to track the usage of many prospects/clients.
  • It is a great collaboration tool and has matrics that track usage from employees.
  • You can track usage by clients/prospects and tie it to a new sale or to an upsell.
  • We need to be careful of using it every time and to upload all the relevant information, so you will need to have a team working with Highspot.
Highspot is great for metrics and for tracking interactions. It is very user-friendly and really easy to start engaging. The possibility of tracking both employees and prospects/clients is one of the best features. It is easy to implement and everyone can see how they are performing against colleagues and try more usage.
I have not needed any customer support until now, I guess this is because they work on a proactive maintenance of the platform. We have an internal team working with Highspot so if I need help I go to my internal team not directly to Highspot. I have never heard any complaints.

Do you think Highspot delivers good value for the price?

Not sure

Are you happy with Highspot's feature set?

Yes

Did Highspot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Highspot go as expected?

I wasn't involved with the implementation phase

Would you buy Highspot again?

Yes

The best scenario is sharing documents/information with customers and prospects and having the possibility of tracking the interactions. Highspot is very useful to have official information and documents, it is great that you can select if a document is shearable outside the company or if it is only for internal use.