Item: Highspot
Rating: 9
Author: Verified User

Overall Satisfaction with Highspot

Use Cases and Deployment Scope

We use Highspot to consolidate all of our sales materials in a single platform. We also train those reps using the training features, with AI features, and are starting to dive into the external sharing (digital rooms) options available.

Pros and Cons

Pros

The AI search feature is very good
The vision of being able to see business impact on training, content, etc.
Being able to embed AI coaching into training is incredible valuable

Cons

Analytics are powerful but sometimes not useful. Either too high-level or too granular
I am logging bugs pretty frequently

Return on Investment

pitching feature makes sellers more confident in their sales skills

Usability

They are coming out with features much faster than they are perfecting them. They are coming out with a role-play feature, but it is going to be much worse than a company that only focuses on that, and leaves behind some of it's previous features. It's hard to get people on board for the advanced features if the other features are cumbersome.

Key Insights

Do you think Highspot delivers good value for the price?

Yes

Are you happy with Highspot's feature set?

Yes

Did Highspot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Highspot go as expected?

I wasn't involved with the implementation phase

Would you buy Highspot again?

Yes

Likelihood to Recommend

I would love more people using it and pushing the features. I can imagine a time where we can really see the business impact on what we are creating in terms of external/internal content and training. However, it requires major leadership commitment to get everything out of what's available, and that has prevented us from true adoption of the coolest features.

Comments

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Highspot- great vision of business impact and ROI