Basic app with basic features
April 13, 2021

Basic app with basic features

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HipChat (discontinued)

HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very effectively. HipChat had plugin and integration support so we have integrated with every other internal applications within the company. It helped for effective communication. It helped engineers' productivity and everyone reachable via this online platform.
  • Instant Messaging app within your team and across teams via private and public channels
  • Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
  • Video calls and audio calls.
  • At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
  • Video calls are not that great and it missed lot of functionalities provided in Zoom.
  • It lacked apps within hipchat like how Slack does.

Do you think HipChat (discontinued) delivers good value for the price?

Yes

Are you happy with HipChat (discontinued)'s feature set?

Yes

Did HipChat (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HipChat (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy HipChat (discontinued) again?

No

I've used Slack and it's much better app in comparison with HipChat. Slack is much faster than HipChat. Slack has strong user community and lot of documentation around how to use it. Product functionality and performance is superb with Slack compared to HipChat. Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
Overall HipChat is a decent product.
HipChat has nice support from the customer service.
Well suited for

Cross-teams communication.
Webhooks support.
Easy integrations with Atlassian products and other systems as well.
File sharing directly or in a group.
Video/Audio calls.

Not suited for:

Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.

HipChat (discontinued) Feature Ratings

Mobile Access
7
Search
7
Chat
7
Notifications
7
Discussions
7
Surveys
7
Internal knowledgebase
7
Integrates with GoToMeeting
Not Rated
Video files
6
Audio files
7
Access control
7
Advanced security features
7
Integrates with Google Drive
Not Rated
Device sync
Not Rated