HipChat - A Robust in House Communication Tool
November 23, 2015

HipChat - A Robust in House Communication Tool

Christina Wofford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HipChat

Our organization uses HipChat for both work and play. We have HipChat rooms for individual teams as well as for semi-work related topics such as our internal ping pong bracket and "Where Are We Going for Lunch Today?" Additionally, we use HipChat to stay in touch on a one-on-one basis as we are spread over several offices across the globe. When it comes to immediate, short communications, HipChat seems to be the default way of communicating.
  • Private and Public Chat Rooms - It's being able to have organization-wide chat rooms as well as private chat rooms with specific team members.
  • Mobile App Functionality - Being able to get my HipChats on the go enables me to stay connected when I'm out of the office or in a meeting without a laptop. I appreciate being able to only have certain notifications turned on as it stops me from be inundated with messages I don't want to see when I'm on the go.
  • Reference - Being able to search through old HipChats on a conversation by conversation basis is super convenient and stops me having to dig through emails or re-ask questions of people.
  • Aesthetics - This is a minor complaint, but I would like to be able to customize the aesthetic of my instance of HipChat. Currently users can only customize their profile picture.
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
I was not involved in the selection process for HipChat at my organization. However, I have used several comparable products throughout my professional career and I've found HipChat to the best among them. Being the most user-friendly, least resource-intensive, and and most feature-rich among the platforms I have used, HipChat stands out from the pack for in-organization communication.
HipChat would be equally well-suited to a small organization as to a large one. I feel as though there aren't any "key questions" to ask in the selection process as far as choosing communications platform/chat client. If you're looking for a robust, feature-rich chat client that is not resource intensive, then HipChat is what you're looking for.

HipChat (discontinued) Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Visual planning tools
Not Rated
Chat
9
Notifications
8
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Using HipChat

Engineering, Product, Client Success, Data, Sales
2 - Our two-person MIS team supports our internal use of HipChat.
  • Team Communication via Group Chats
  • Communication with Remote Offices
  • Socialization/Morale Building
  • Private chats for separate teams
  • "Fun" chat rooms like lunch planning and ping pong