Easy to use with lot of room for improvement

i like how its easy to login , create rooms or start private conversations . The best feature i like describing usability is searching history of conversation in either a room or private conversation just by typing single word .Easy file uploading and downloading .Mention feature is very easy to use which shows all the names starting with given letter .

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .

Hipchat is well-suited when you are referring to other Atlassian products in conversation as well as when you writing a code and sending it in a chat . The whole code is very well formated and easy to read . I personally Find it less usable when using screensharing and video/audio feature. Didnt have really good experience in meetings