Hootsuite Suits My Needs
August 07, 2021

Hootsuite Suits My Needs

David Vincent | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite

Our team uses Hootsuite to market events, while pointing out promotions and special features. Being able to schedule marketing across multiple platforms in advance is a game-changer for us. Hootsuite is very easy to use and understand, with no major training involved. Fortunately, Hootsuite's support is always available to answer questions and solve issues. Additionally, it's very rare to have a scheduled post fail. The success rate of a post firing off must be over 99%, if not 100%.

Pros

  • Customer service
  • Reliability
  • Accessibility

Cons

  • On Instagram, Hootsuite could allow location tagging like Instagram offers in its app
  • Allowing multiple images to be uploaded on Facebook, Twitter, and Instagram
  • Allow photos and video to be uploaded at the same time across platforms (especially Instagram)
  • Almost all Instagram upload features are not like the Instagram app. You can only upload one form of media on Instagram thru Hootsuite, but on the Instagram app, I can upload multiple pics, format those pics, upload videos, etc.
  • Saves our company a lot of time and energy having all promotions scheduled in advance
  • Saves our company the heartache of missing a promotion opportunity
  • Saves our company money hiring a full-time marketing person
I've not used any other scheduling service
There is room for improvement. Bringing along more of the social media's perks to the Hootsuite app would be a benefit to all those using the service. Right now, you cannot upload all the images you want, upload videos and images, tag locations (geo tags), or even make minor edits and add filters to, say, Instagram. I'd give a higher rating if this were possible.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

Scheduling a promotion in advance for a holiday feature or event is what drives Hootsuite. The fact that you can schedule a post to be released 5 minutes in advance or even 5 months in advance allows us to spend our time in the office more efficiently. In fact, because of the scheduler, we save company money and heartache of missing an opportunity.

Hootsuite Feature Ratings

10.0
Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
10
10.0
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
Not Rated
Workflow management
10
8.0
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
8
10.0
Lead generation
Not Rated
Content marketing
10
Paid media management
Not Rated
Campaigns and promotions
10
8.0
Twitter
9
Facebook
9
LinkedIn
Not Rated
Instagram
6
Pinterest
Not Rated
YouTube
Not Rated
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated

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