Solid Platform for Social Scheduling and Management
December 07, 2021

Solid Platform for Social Scheduling and Management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite

Hootsuite has been invaluable to my social content sharing. It allows me to block off time to work on scheduling so as not to sporadically distract me when my head is on other tasks the rest of the day. I also love how they suggest the best times to post here and there. I don't have time to do that analysis so it is very helpful. A great tool and resource.

Pros

  • Scheduling
  • Analytics
  • Inbox
  • Multiple social accounts

Cons

  • Customer service is non existent
  • Give more pricing options
  • Free version could use a few more features to entice future purchase
  • Content management
  • Scheduling
  • Communication
They are more of a start-up right now and don't have nearly the options that Hootsuite has built-in like tagging and images and such. I believe that eventually, they will get there but in the meantime, Hootsuite works best. Hootsuite also has far more integration possibilities than Heropost does.
I've only been able to communicate with them via Hootsuite Help on Twitter. My rep has never once responded to me. I find this incredibly annoying and honestly insulting because I'm spending a lot of money. Good thing the platform hasn't given me any big issues because customer service is huge to me and I would bow out if there were issues and I was getting the support I get now.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

When you are a team of few, being able to "set it and forget it" is highly helpful. I'm wearing a lot of hats right now. I don't have a ton of time but I know that social content is important. Hootsuite allows me to stay socially relevant with very little time available to me.

Hootsuite Feature Ratings

5.0
Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
5
6.3
Content planning and scheduling
8
Audience targeting
3
Content optimization
6
Workflow management
8
5.7
Automated routing and prioritization
4
Customer interaction histories
6
Bulk actions
7
9.0
Lead generation
Not Rated
Content marketing
9
Paid media management
Not Rated
Campaigns and promotions
Not Rated
7.7
Twitter
8
Facebook
7
LinkedIn
8
Instagram
Not Rated
Pinterest
Not Rated
YouTube
Not Rated
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
5.5
Role-based user permissions & privileges
7
Mobile access
4

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