Hootsuite is a great decision
Updated January 24, 2023

Hootsuite is a great decision

Jessica Davenport | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite

I use Hootsuite to schedule posts, manage responses, and pull reports. The problem that we address is managing several accounts at once. Hootsuite also allows us to see all of the accounts at once. I can see interactions all at once. We are able to have a calendar view of schedule posts, drafts and notes.
  • Schedule posts
  • Interact with the target audience
  • Pull monthly reports
  • Post reels
  • Post stories
  • Fix the Grammarly feature. It forces you to do more work than I had set out to do originally.
  • content engagement
  • scheduling
  • reports
Hootsuite is better because we do not have so many failed posts. We can set up or schedule a post without having to worry whether or not our post will go through. Sometimes we could be on Holiday and we would get a notification from the previous company about the post failing. It is an inconvenience and its counter-productive.
We have never had an issue with support. As a matter of fact, Hootsuite has a standing monthly meeting with us. If we ever have an issue it is resolved quickly or resources are provided. Someone is always available to speak to us either via phone, chat, or email. We can not say the same for other software programs.

Do you think Hootsuite delivers good value for the price?

Not sure

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

It is less appropriate to use to schedule stories and reels. Too often reels fail more than they actually work.

Hootsuite is appropriate to use for proposal submissions. It is also appropriate to use to schedule posts or draft posts. My client's like to see posts scheduled ahead of time. It's easy to plan ahead and focus on the day to day tasks.

Hootsuite Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
Content planning and scheduling
8
Audience targeting
8
Content optimization
8
Workflow management
7
Automated routing and prioritization
7
Customer interaction histories
8
Bulk actions
Not Rated
Lead generation
Not Rated
Content marketing
7
Paid media management
Not Rated
Campaigns and promotions
Not Rated
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Pinterest
10
YouTube
Not Rated
Campaign success analytics
8
Real-time tracking
8
Competitor analysis
Not Rated
Role-based user permissions & privileges
8
Mobile access
8