Great for teams of any size
October 07, 2014

Great for teams of any size

Mike Tomita | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HootSuite Enterprise

We are using HootSuite in several team across our marketing department, as well as our customer support department. It helps us monitor and respond to questions, complaints, or mentions in real-time allowing us to join relevant conversations or address customer issues at the speed that social media users expect.
  • Ease of use is a big strength for us. Getting new users up to speed on using the product is very quick and we don't need to spend a lot of time on training or support.
  • The Assignments are great, especially when you have multiple handles for different departments. Being able to assign post responses between marketing and support, with notes, and resolve them when handled helps us make sure nothing gets overlooked.
  • The ability to create discrete "teams" with associated permissions allows us to give control of our international profiles to those regional team without risking any cross posting.
  • In the publisher view it would be great to be able to add placeholder items with a certain status that wouldn't post it until approved.
  • I would really the ability to track any links and not just the shortened links.
  • We have been able to resolve certain customer service requests and questions immediately, without the need to open a ticket and add extra wait time on the customer end to get a simple answer.
  • On the marketing side we have been able to quickly respond to questions about our product capabilities, which is especially important during the buying stage or when a competitor is mentioned.
HootSuite has continually added new features and addresses all of our current needs. It's ease of use and workflow fit perfectly with what we need at this time.
HootSuite Enterprise is particularly well suited for companies with multiple handles or profiles for different departments or international audiences. The team features and workflow make it very easy for companies with multiple people monitoring and posting to social media channels to work together seamlessly.