Hootsuite Enterprise Review: "Great product, great people"https://www.trustradius.com/social-media-managementHootsuite EnterpriseUnspecified7.82441012017-10-09T16:35:00.980Z
Overall Satisfaction with Hootsuite Enterprise
We use Hootsuite Enterprise in order for our PR, social media, and communications teams to collaborate globally.
- Hootsuite does a great job of listening to their customers. Their account reps are great and always keep us in the loop of the product roadmap.
- Hootsuite is always striving to improve their product.
- Hootsuite makes it easy to switch back and forth between profiles, accounts, and users.
- Hootsuite has some bugs, nothing huge, but a few things that impact workflow. Slow loading times, streams that won't connect, etc.
- Hootsuite Enterprise simplified our workflow and allowed us to collaborate with different teams easily
Hootsuite Enterprise Feature Ratings
Boolean keyword searches
Filtering out noise/spam
Broad channel coverage
Content planning and scheduling
Automated routing and prioritization
Customer interaction histories
Paid media management
Campaigns and promotions
Campaign success analytics
Role-based user permissions & privileges
Evaluating Hootsuite Enterprise and Competitors
- Product Features
- Product Reputation
- Positive Sales Experience with the Vendor
Product features was the single most important factor in our decision. Without the proper functionality to speed up our existing workflow, it wasn't worth it for us to spend money on a tool.
Evaluation Lessons Learned
We would reduce the number of seats our org purchased but we would still go with Hootsuite Enterprise.