1. Home
  2. Heatmap and Session Recording Software
  3. Hotjar Reviews
  4. User Review of Hotjar
Awesome company and app
January 18, 2020

Awesome company and app

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

Our product team uses Hotjar to review product usage of our web app, home page, and help center.

We use it to collect feedback and integrate with our Zendesk help desk.
  • Always enhancing their product
  • Great embeddable widgets
  • Customize type of widget, such as into a modal
  • Add more features offered by competitors
  • We find bugs faster and without users telling us.
  • Saves us time while collecting internal feedback.
The price is great, and the features are just what we needed. We like Hotjar because we can get user feedback and watch user sessions to improve our web app faster.
Hotjar is great for user session recordings, collecting user feedback, and running in app surveys.

Not great for in app walk-throughs.