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Solid Scheduling Plus More
February 03, 2017

Solid Scheduling Plus More

Elizabeth Button | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

We use HotSchedules across our entire organization. It helps us with employee scheduling, ACA compliance, training and soon we'll be using it for inventory.
  • Keeping track of ACA employee compliance.
  • Allows managers to easily reach employees by using the mobile app.
  • Training videos, ongoing employee training.
  • Allowing admin to add a photo of the employee so we can easily identify all our staff in our organization. A name and a face is important!
  • Allow certification reminders to go to select individuals depending upon the certification.
  • ACA compliance, ability to adjust how the measure period is used. If an employee changes from part time to full time status (or vice versa) the measurement period shows hours worked as out of compliance.
  • I've been trying to organize the HotSchedules team to present to our independent restaurant association. HotSchedules has the potential to add many more users in our county but they've been negligent in following through after an initial conversation with our rep. It's been surprising to me that they're not interested in pursuing more restaurant users.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Quick Initial Response
None
We received good training when implementing TRAIN. Although there were times when the instructor did not know the answer to questions, he was able to find out the answers and get back to us.
HotSchedules (HS) scheduling software is easy to use and accessible for our staff on their mobile phones or PC. Additionally, having Spanish-speaking service reps for our Spanish speaking employees is great! There is room for improvement, ACA compliance tracking could be improved to being able to adjust measurement periods when an employee switches status, full to part time or vice versa. It would be beneficial if our administrators of HS could upload photos of new hires into the new hire's profile instead of waiting to have our new hires do this (which they tend not to do). It's important when you have a large staff to be able to put a name to face as it creates a better company culture when you can call someone by their name. TRAIN is something we are just beginning to utilize and looks to be a good product for our new hires and ongoing training of staff.