User Review of HubSpot
May 09, 2014

User Review of HubSpot

Kathrina Smith, LMFTA | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction

I work at a digital marketing agency and my department uses hubspot to host blogs for some of our clients. This includes publishing content, creating landing pages, generating leads and monitoring traffic to the blog.
  • Publishing content is very user friendly and is easy to learn and teach to new employees.
  • I like the lead capturing process and the data that is provided for us on the backend.
  • Keyword research is easy using hubspot compared to other online resources.
  • Customer service is not always prompt when there is a question or concern.
  • Communication could be better-for example I wasn't notified when I received a new account rep. until I reached out for help with an issue.
  • I think we should be able to access billing info from our end. It would be helpful if receipts or charges were displayed somewhere else besides email notifications.
  • Faster lead conversion
  • WordPress,Blogger,Basecamp,AdWords,Moz
Hubspot seems to consolidate all the tools needed in one location which is helpful. Other tools require you to combine a number of different resources in order to get all of the same products that are offered with hubspot.
Clients are used to this format and seem to like it. It's easy for us to continue to use it.
We do on-site blogging for some clients and use HubSpot for the rest. I usually recommend HubSpot if a client is wary about us being on their actual site.