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They do not listen to their customers.
October 03, 2019

They do not listen to their customers.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Starter

Overall Satisfaction with HubSpot

HubSpot was an amazing insight on email opens and how my inquiries are treated. I knew when my emails are opened and if I should or should not follow up. Everyone in our company used it on a regular basis and we checked their feed daily for over 4 years now.
  • They are probably good with marketing, but I haven't used their marketing tools so I can't say for sure.
  • CRM integration is annoying and should be turned off every time the tab restarts.
  • Functionality for the email tracking feature was recently reduced on purpose and the outcry from the community did not help.
  • After Sidekick's merge with HubSpot, our package continued to be affordable as we became customers of HubSpot, which was a concerning transition that did not pass without bumps. Overall, HubSpot managed it well, until this point, where they've started to cut functionality from something we've been paying for for years.
We've used Basecamp for CRM which also offered email integration but did not offer email tracking, which was a major consideration for us. Eventually, we found a way to use the best of both worlds as we continued to use Basecamp while tracking our emails with Sidekick (now called HubSpot).
Less than 10,000
Both
Email tracking was good, that is the only functionality we used and it's been working extremely well until they decided to cut it. Very unfortunate for us and other members of the community who, until today, requested HubSpot to bring the functionality back. It allowed us to track emails and see when they are opened by our prospects. It helped us with our decision making and helped us generate more business and engage in timely communication.

HubSpot Marketing Hub Feature Ratings

3.0
WYSIWYG email editor
3
2.0
Automated sales alerts and tasks
2
Campaign Management ()
Not Rated
2.0
Social profile integration
2
4.0
Dashboards
4
Platform & Infrastructure ()
Not Rated