Best free CRM out there (in my opinion)
May 04, 2016

Best free CRM out there (in my opinion)

Antoine Pottier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it for professional and personal purposes and it's a pleasure to work with it everyday! All of my contact information is collected in individual records in one central source. I can view contacts and deals. I can create tasks in a traditional table view, or by using the intuitive board view. I can drag deals from stage to stage as they progress through my pipeline. It works seamlessly with HubSpot Sales so I can check all things related to partners and prospects in one place.

Pros

  • Great onboarding process.
  • Easy to manage deals and tasks for every partner.
  • Great integration with HubSpot Marketing and HubSpot Sales makes for well aligned sales + marketing departments.

Cons

  • Not much depth to its functionality versus enterprise caliber tools like Salesforce.
  • Some of the analytic tools within the Hubspot portal stop working at times.
  • Some features in the CRM could be a bit more complex.
  • Better alignement with sales and marketing
  • Saves us time
  • Connect with leads quickly & easily
I selected it because it was a free CRM and I work with the HubSpot Sales tracking tool.
HubSpot CRM is well suited for companies who begin with CRM. Because it's free, it's easy to test it and see if it fit your needs.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
Not Rated
9.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
8
9.3
Forecasting
10
Pipeline visualization
10
Customizable reports
8
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
10
Not Rated
Mobile access
Not Rated

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