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HubSpot is on point
May 03, 2021

HubSpot is on point

Josh Papanicolaou | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is being used to track and manage accounts. It is being used by pretty much all departments within the team as we are still quite small. It allows for everyone throughout the organization to have a good overview of what is happening, the different pipelines as well as future projections/forecasting revenue. Overall, it has been very useful and it great to not only get an overview but manage tasks.
  • Managing tasks, it is great to create tasks and effectively creates a workflow for you.
  • Able to integrate and create different pipelines, good to manage accounts.
  • Can create custom follow-ups in the emails so that you receive reminders in the inbox.
  • Can only scroll down in the pipeline to 100, if you have more then had to switch the view which isn't that ideal.
  • When you want to go back from a contact it sometimes takes you to the wrong page, instead of the deal to the contact list.
  • Increased revenue growth.
  • Customer engagement.
  • Improved deal tracking.
HubSpot is very simple and easy to use. The overall visualization of HubSpot is great and creates a very easy flow in terms of doing work. In comparison to others, it is very good, this is clear as when we bring on new team members they are able to use it fully within a couple of days and that is a great sign.
Very good. I think SalesLoft has slightly more features but HubSpot is great for our company size and is working really well. I don't see any reason as to why we would ever change from Hubspot. I also didn't use SalesLoft for too long so my opinion may not be as good as others who used it for longer.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot has helped massively in tracking large volumes of deals and managing tasks. When we bring more clients on board we need to make sure that they are continuously engaged with, that's where the task function helps out. I believe without this it would become much harder to manage workflows and even potentially lose deals.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
8
Workflow management
10
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
8.3
Case management
9
Call center management
8
Help desk management
8
9.0
Lead management
9
Email marketing
9
9.7
Task management
10
Billing and invoicing management
9
Reporting
10
8.3
Forecasting
10
Pipeline visualization
7
Customizable reports
8
9.3
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
8
9.5
Role-based user permissions
10
Single sign-on capability
9
7.0
Social data
6
Social engagement
8
9.0
Marketing automation
9
Compensation management
9
8.0
Mobile access
8