HubSpot 6-month Performance Review
June 02, 2021
HubSpot 6-month Performance Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
It began as just a sales tool for the two account managers and our direct management. It is now being used by customer service as well, and will soon be used by our whole company. It keeps communication relating to a client (especially if there are multiple involved) conveniently in one place. It also keeps us accountable with tasks.
- Tasks: nothing gets lost based on memory alone.
- Streamlined communication: each step of the process is captured in a single interface.
- Email: I would like to see the message I am replying to on the same screen. Often I would like to comment directly on points of the email prior, but I currently cannot do that.
- Merge: the OLDER first/last name properties should be kept, not newer as that is often just an alternative phone number. Very annoying to have to re-complete a profile.
- I began working for the company directly after HubSpot was adopted. I am not sure how it has compared.
It's great that both departments can see the flow of communication and empathize with one another regarding client interaction.
HubSpot is a much more modern and intuitive platform; also more robust as far as quoting, communication, and commerce capabilities.
Do you think HubSpot CRM delivers good value for the price?
Not sure
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes