Hubspot - A recommendation you can trust
November 23, 2021

Hubspot - A recommendation you can trust

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Hubspot CRM forms the foundation piece of our tech stack. Using integrations through their marketplace we are able to effectively and efficiently gather data for both our sales & customer success.

Pros

  • Track contacts.
  • Easily manage the input data.

Cons

  • App.
  • Lack of mobile compatibility for on the go executives.
  • Data collection effectiveness.
  • Ability to easily report on sales activity.
Other CRM's (Sugar, Salesforce) have been difficult to use or not matched in terms of ease of use.
Currently, we are not engaging with both the sales & marketing sides effectively. This is why we chose HubSpot CRM, and are working towards it. Change management has been more difficult than expected.
Very different use case. I would recommend HubSpot CRM above any of my previous experiences.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Slite, Microsoft 365 (formerly Office 365), Teams Manager for Microsoft Teams
Being used as a platform CRM for SME (Under 500 FTE).

HubSpot CRM Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
6.0
Case management
7
Call center management
5
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
7.0
Task management
10
Billing and invoicing management
2
Reporting
9
9.3
Forecasting
10
Pipeline visualization
10
Customizable reports
8
10.0
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
7.0
Role-based user permissions
8
Single sign-on capability
6
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
1.0
Mobile access
1

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM