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It just works!
Updated August 18, 2022

It just works!

Claire Carty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I am an administrator who takes the sales information from HubSpot [CRM] and puts it into our sales orders from customers. I do not enter information into Hubspot [CRM], but use the information inputted by the sales team to do my job.
  • Easy to use and navigate
  • Plethora of uses and tools
  • Easy communication within company
  • Honestly, it's been great!
  • Maybe I would have more suggestions after I have used it longer. I've only used for 3 months
  • No idea. I'm just an admin
I haven't used others. But I think it's really easy to use and has a lot of features.
NONE

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot [CRM] is great for communicating within a company, great for storing communication from customers, and for easy to access information.

HubSpot CRM Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using HubSpot CRM

100 - Keep track of sales orders
Tasks
Keeping track of customer, businesses and contact
1 - Expert usage? I'm honestly not quite sure
  • tracking deals
  • Tracking dates, conversations
  • intercompany tasks and reminders
  • Create tasks for within the company for things like contract updates
  • Connect to other systems we use since HS is more user friendly
We love it and use it daily