Small Food Producer x HubSpot
June 30, 2022

Small Food Producer x HubSpot

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to track our account leads and current accounts. The most beneficial aspect of HubSpot is that you can organize your leads by deals. I also like the task reminder feature. HubSpot helps keep our small sales team organized. Since some of us work remotely, it's helpful to track how many leads each sales member communicates with.

Pros

  • Tracking emails
  • Organizing leads
  • Deal tracking

Cons

  • More options for task reminder follow up time frames or the option to edit
  • Email blasts are difficult to send
  • More lead interaction/touch bases
  • Better customer service for current accounts
  • Sales team is more organized
I haven't used other CRM software but HubSpot was very user-friendly! Last year, I taught myself how to use HubSpot more in-depth by watching the HubSpot academy videos which I felt were super helpful.
We are a very, very small team and actually do not have a designated marketing team at the moment.
N/A

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

We find Hubspot CRM most beneficial through email and lead tracking. Seeing when another sales rep has contacted a lead and what they said helps prevent another sales rep from double-tapping that same lead. It's also beneficial because it helps keep emails organized. Instead of digging through your inbox for an individual email, you can pull up each lead or account's company profile. I don't use HubSpot for its marketing components, so for me, it's less appropriate in this scenario.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
10
Integration with email client (e.g., Outlook or Gmail)
7
Interaction tracking
10
Customer Service & Support ()
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10

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