Item: HubSpot CRM
Rating: 10
Author: Nicole Ryan

Use Cases and Deployment Scope

All contacts in sales and scheduling appointments for new sales! User-friendly and Customer Service help was always there to help.

Pros and Cons

Answering questions quickly ~ help desk.
Scheduling appointments and tracking.
Calendar updates reminders.
Keeping track of all added new clients without duplicating.

Excel spread sheet more user friendly with all users not just admin user.

Usability

Salesforce was always my main user. This time we chose HubSpot. At first I was not sure, but after Helpdesk provided each step to help me get to know the programs, I loved it!

Alternatives Considered

Delta Sales App / Sales Force Automation/ Employee Tracking App

Price, and great way to grow database for mid-size companies.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Delta Sales App / Sales Force Automation/ Employee Tracking App, Axiom Sales Force Development

Likelihood to Recommend

Customer service help desk was a click away and very helpful on every step.

User friendly, help desk quick to answer!

Overall Satisfaction with HubSpot CRM