HubSpot is excellent for college admissions departments too!
June 30, 2022

HubSpot is excellent for college admissions departments too!

David Bowen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot helps me manage incoming leads (potential students) interested in Touro College, and the software makes keeping track of 100s of people and scheduling appointments for them with various counselors very easy and straightforward.
  • Contact profile page layout is very user-friendly.
  • Emailing and calling through HubSpot is very easy and straightforward and the way everything can be automatically or manually logged makes my job much easier.
  • The HubSpot reports dashboard is very easy to use and look at, a quick way to get started on the day and reflect on recent activity.
  • Overall, the site is very easy to navigate, no small accomplishment.
  • Scheduling meetings through HubSpot is easy and quick.
  • In my daily use of HubSpot, I actually haven't encountered any difficulties with HubSpot - which is great! Since my work is just contacting leads/potential students in patterned sequences and scheduling them with counselors, everything is pretty straightforward.
  • I do understand that occasionally phone calls don't get recorded for whatever reason, but it hasn't been a real issue.
  • Efficiency - cost savings.
  • Speed and transparency in communications.
  • Increased student enrollment.
Navigating HubSpot, using it for communications and recordkeeping, and customizing HubSpot's reports dashboard are all much easier and clearer than any CRM software I've used previously.
Since we are a college, we're using it somewhat differently, but HubSpot has certainly streamlined our workflow within Admissions and thus helps us communicate more easily and quickly with potential students and get them started on the application and/or enrollment processes.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot seems very well suited for professional phone calls and emails and keeping track of them in highly organized fashion. I use it to keep records on individual contacts and to look at the bigger picture for overall results, trends and patterns in my communications and in our college's marketing strategy. For admissions contact recordkeeping, I think it's perfect. I don't use it for nonprofessional communication, or even anything purely internal to our department. (Maybe having a fairly singular focus when using the site also makes it easier to use.)

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
10
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated