Obsessed with HubSpot
July 26, 2022

Obsessed with HubSpot

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

In the sales department, we use it help keep track of our prospects and leads. We also create sequences and tasks to keep track of who we are reaching out to.

Pros

  • We can create sequences in several different ways (e.g. through lists, through contacts, through sequences).
  • We keep track of meetings, emails and LinkedIn messages that need to be sent out.
  • We analyze our open and response rates through the new Hubspot analytics.
  • We also see how who we have previously reached out to or who may already be in a sequence.

Cons

  • Sometimes the system glitches if I do too many LinkedIn tasks in a short span of time.
  • Tasks that are overdue by a month still pop up as if they are due today.
  • It's really helped me stay organized when I send out sequences.
  • Sometimes I get confused if I've already sent this person a message.
It was so easy to get started and every day I find new tools to use.
I can definitely see that effort because it makes it easy to have all the information communicated transparently let alone easy to find.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I really enjoy using HubSpot and it's useful for different teams and levels of outreach, it really organized everything so well so all teams have transparent levels of communication.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
8.5
Case management
Not Rated
Call center management
7
Help desk management
10
10.0
Lead management
Not Rated
Email marketing
10
7.0
Task management
7
Billing and invoicing management
Not Rated
Reporting
Not Rated
10.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
10
7.0
Custom fields
7
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
8.0
Mobile access
8

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