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Fun in the Sun!
Updated September 26, 2022

Fun in the Sun!

Molly Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I handle the contacts and companies - I create lists and views for the most relevant contacts as we have a wide range of different types of contacts. I organize them based on state/region. I also add notes to the contacts. I really enjoyed working with HubSpot.
  • Easy to use.
  • Easy to find information.
  • Easy to move around information.
  • I think differentiating between lists and views.
  • Better tutorial videos for lists and views.
  • Page optimization instructions.
  • Marketing has been easier.
  • Contacting individuals easier to track down.
  • Overall workflow is more efficient.
I like it better than any CRM software. That being said, I have not really used any others to the extent I have used HubSpot.
I have not really used any other CRM to the extent I have used HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is well suited in that it organizes our contacts in a way that makes them much easier to find. We contact people every day, and we can see each email in the contacts. I think it is less appropriate in the sense that I wish it could categorize better.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
9.3
Case management
9
Call center management
9
Help desk management
10
9.0
Lead management
9
Email marketing
9
7.0
Task management
5
Billing and invoicing management
8
Reporting
8
9.3
Forecasting
10
Pipeline visualization
9
Customizable reports
9
6.7
Custom fields
7
Custom objects
8
API for custom integration
5
10.0
Role-based user permissions
10
Single sign-on capability
10
6.5
Social data
4
Social engagement
9
7.5
Marketing automation
9
Compensation management
6
5.0
Mobile access
5

Using HubSpot CRM

5 - All of our contacts, companies, which include our notes. Automated emails, and forms. We are going to start to use the blog feature as well.
5 - HubSpot is an easy to use CRM that anyone can get used to which is why it is so great.
  • Contacts
  • Companies
  • Notes
  • Imputing all of our notes
  • Making it easier to organize information
  • Blogs
I gave HubSpot CRM 100%... and we will definitely renew.