Hubspot Review.
September 28, 2022

Hubspot Review.

Scott Carroll | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We are using this to store data on potential customers. He holds their emails and phone numbers and also logs our emails through Hubspot.

Pros

  • I really like using filters.
  • I enjoy the notifications that I receive.
  • I like the reports dashboard.

Cons

  • I think that the dashboard and other ways to find things in Hubspot could be more user-friendly.
  • I think that being able to understand what I am seeing and what each tab does would be useful.
  • Sales rep adoption has been huge for this, with being able to understand what our customers see with our emails and if they are clicking on them.
I haven't used other CRM software, so it compares great.
I have been able to see the marketing emails clients are getting and see whether or not they open them. This helps me to know if I should reach out.
I haven't used others.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I really like Hubspot because it is easy to find people, whether it is through filters or notifications that an email has been opened or clicked on.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
10
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
6
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
9.3
Forecasting
8
Pipeline visualization
10
Customizable reports
10
7.3
Custom fields
8
Custom objects
7
API for custom integration
7
7.5
Role-based user permissions
7
Single sign-on capability
8
6.5
Social data
7
Social engagement
6
7.0
Marketing automation
6
Compensation management
8
6.0
Mobile access
6

Comments

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